Return Policy

 

If you have complaints or are not satisfied with the product, you may return your order within 30 days, provided it meets the conditions listed at the bottom of the page. After receipt of the return, the purchase amount will be refunded to your account within 10 business days.

Return conditions:
Return period: 30 days from the delivery date.
Refund processing time: Maximum 10 business days after receipt of the return.
Restocking fee: None.
Full return address: Please contact us at info@coccoboutique.com to obtain the exact return address.

We accept returns in the following situations:

Order cancellation: You may cancel your order before it is processed, within 30 minutes after purchase. Once processed, the order can no longer be canceled.

Product damaged upon receipt: If your product arrives damaged, contact us immediately. We will provide you with return instructions.

Manufacturing defect or issue after use: If you discover manufacturing or functionality issues with your product, contact us. We will offer an appropriate solution, such as a replacement or refund.

Change of mind: If you change your mind, you may return the product in its original condition within 30 days of delivery. You are responsible for return shipping costs.

Exchange: If you wish to exchange the product, contact us. We will provide the necessary instructions.

Incorrect product received: If you receive the wrong product, contact us immediately. We will arrange a quick solution.

To initiate a return, follow these steps:

Contact us: Send an email to info@coccoboutique.com with your order number and the reason for the return. Add clear photos of any damage or issues, if necessary.

Return eligibility: Our customer service team will respond with instructions for returning the product.

Return with shipping: Send the product to the provided address. Make sure the product is well packaged to prevent damage during transport. Include a Track & Trace code with the package. As the sender, you are responsible for return shipping costs. Send the Track & Trace code to info@coccoboutique.com so we can track your return. Failure to do so may invalidate the return.
Inspection and processing: Upon receipt of the returned product, we will inspect it to verify its condition and the reason for return. We will process the refund or exchange in accordance with this procedure.

Important:

Return shipping costs are always the responsibility of the consumer and are not reimbursed by Cocco Boutique. As we ship directly from our supplier, our return address is also located in China.

If the product is damaged or if the packaging is more damaged than necessary to use the product, we may charge you for this depreciation or refuse the return request. Please handle the product with care and ensure it is properly packaged when returning it.